Liao Support

Contact Liao support

Email raven@liaoai.app with a short description of what happened. For app issues, include your iPhone model and iOS version. For purchase help, include the receipt or order identifier if available.

Do not send passwords, verification codes, payment-card details, private keys, or identity documents. Liao support will never ask for them.

Audio or microphone help

• Check that microphone access is enabled for Liao in iPhone Settings.
• Disconnect and reconnect AirPods or another Bluetooth device if audio uses the wrong route.
• After a phone call, Siri, or another audio interruption, return to Liao and start a new conversation if the session cannot resume.
• Try a stable Wi-Fi or cellular connection if a reply stalls or a connection warning appears.

Subscriptions and purchases

App Store subscription. Use Restore purchases in Liao while signed into the Liao account previously linked to the purchase. Manage or cancel the subscription in Apple subscription settings. App Store refund requests can be submitted through Apple.

Founding Pass purchases are closed. If you previously bought a pass, activation is currently unavailable. Email raven@liaoai.app from the address used at checkout for help with access or a refund. Include your receipt or order identifier if available.

Founding renewal. After the included 12 months, you may choose to renew for US$99 per year while paid Premium access remains continuously active. The initial pass does not renew automatically; Liao will show the available renewal method before the included year ends.

An unactivated Founding Pass can be cancelled for a full refund by emailing raven@liaoai.app from the address used at checkout.

Deleting Liao or your Liao account does not cancel an App Store subscription or automatically refund a Founding Pass. Contact support before deleting an account if you need help preserving or transferring paid access.

Privacy and account deletion

Read the Privacy Policy to understand how Liao handles voice, transcripts, purchases, learning information, and deletion requests.

Signed-in users can permanently delete their Liao account from Preferences → Account → Delete account. You may be asked to confirm your identity.

Account deletion cannot be undone. It removes the account-linked Liao information covered by the deletion flow, subject to the limited records described in the Privacy Policy. Review the purchase consequences above before proceeding.